Friday, September 06, 2013

If You Don't Take Care of Your Customer

The stats on customer service in this infographic are eye opening about customer service.

89% of consumers stop doing business with bad customer service.

42% of employees have no idea how to solve a customer's problem due to broken processes or disconnected systems.

More than half - 55% - of customers would pay MORE for a better customer experience.

We see this in video conferencing, managed IT and other areas, where customers pay for white glove service.

What do I mean by White Glove service? You make the technology invisible to the end user. Not nearly enough service providers can do that - or even focus on that.

Original article on TMC.

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