Wednesday, September 04, 2013

How to Handle an Outage

We live in a world that is NOT five nines. The SLA is catch me if you can. But outages happen a lot. VZ, ATT, C-Link, Sprint, Rackspace, Amazon, Netflix and so on. What do you do when you have an outage?

Use social media to update your customers - frequently!

Fix it!

Apologize. had a recent outage and the CEO blogged his apology.

Call your biggest customers!

Aftermath: put a plan in place to try to prevent a future outage (and share it with your customers).

No comments: