Thursday, February 16, 2012

FCC Requires VoIP Outage Report

"The Federal Communications Commission today voted and passed a requirement that interconnected VoIP service providers report significant network outages that meet specific criteria and thresholds. The goal is to ensure 911 system reliability and perhaps customer awareness of fly-by-night VoIP operations that are just trying to make a buck," reported Tom Keating at TMC. CNET had a good article about it as well.

Here's the FCC's announcement and links to the order and docs.

On the VoiceOps list, one guy wrote that the didn't think the FCC would get good data. It's likely true because how do they track 1100+ VoIP Providers - wholesalers, white-labels, Asterisk-boxers, DIY-ers???? And what is an outage? 5 minutes? 15 minutes? An hour? What if the VoIP is OTT (over-the-top), as many VoIP companies sell it as BYOB, and the broadband has an outage? that affects the VoIP and the 911 access. It will require a death and lawsuit to settle this probably.

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