Monday, July 09, 2018

Do More than Re-bill

FISPA grew by being a volume buying group (mainly for BellSouth, later AT&T and then some cable programs). However, most programs are shifting away from wholesale and volume buying. AT&T is pushing either the APEX program for each service provider or a commercial agreement.

The ISPs want a true wholesale program to resell cable, DSL and fiber as their own. This has been the desire of ISPs since 1999 when DSL hit the market. This is at odds with the desire of the Duopoly. Neither cable nor ILEC want to resell their network for wholesale rates to ISPs. The Duopoly wants to own the customer; same as the ISP does.

As I have said many times before, Layer 1 or Layer 7. Either build your own network - fiber, wireless, whatever - or bundle better! SaaS providers have a higher multiple on exits than telcos or service providers.

ISPs like the simple business plan of re-billing someone else's network. I get it, but that model is coming to an end.

The current FCC UNE Forbearance petition by the USTA (ILECs) says that copper is going away. Facilities-based CLECs are in danger after the sunset of UNE, since prices will increase 15% at least -- and who has an extra 15% margin??? Not many when the main selling point is price.

Layer 7 means Bundle Better. You need a triple play or quad play that is NOT the same as the Duopoly.

I've written about bundling before many times. I can just assume that everyone likes just being a smaller replica of the big guys with the motto, "We suck less."

Google, Facebook, Amazon and Apple (GAFA) have more value than any Duopoly company - maybe the 4 GAFA have more market value than all 10 duopoly providers. They did it without becoming ISPs -- except Google who did the Google Fiber project to force the Duopoly's hand.

You can to.

Thursday, May 24, 2018

Telecom Tidbits # 2474



My buddy at MOJO offers a Telecom Marketing Plan and Budget Template.


UC Service Providers are looking at SMBs Wrong according to Edgewater Networks. The study identifies 4 segments of the SMB market. Companies with fewer than 20 employees; 20-49; 50-99; 100-500. I look at that differently: 1-4; 5-10; 11-20; 20-49; 50-99; 100-199; 200-500. Each has different sales triggers and needs. Market accordingly.

GDPR is Upon Us.

One-in-five employees is now willing to sacrifice future pay increases for better healthcare benefits, according to a recent PwC survey.

FreedomPop to Offer $15 Unlimited Cellular Data Under 'Unreal' Brand. FreedomPOP is an MVNO on Sprint. "FreedomPop’s platform is enabling large companies like Dish to launch new MVNO brands in months."

"Digging into the results, cable industry customers were increasingly dissatisfied compared to 2017 with picture quality, helpfulness of staff, frequency of service interruptions, and call center assistance," according to Fortune.

REMINDER:

UNE Forbearance petition at the FCC by USTA - FCC WC Docket No. 18-141 (Comments or Oppositions Due: June 7, 2018) - see HERE and HERE

Friday, May 18, 2018

Telecom Tidbits #2473


Keatings Communications (in JAX FL) Offers Schools Lockdown Alert System Free With Purchase of New Phone System [press]

Schumer: Broadband is a Utility That May Require Price Caps [DSLR]

Windstream Sheds Some Details on Its Fixed Wireless Plans via CAF-II [DSLR]

FCC Poised to Free Up 2.5 GHz EBS Spectrum for Broadband, Primarily in Rural Areas [Telecomp]

Comcast this week launched a campaign that links Internet Essentials, its high-speed internet adoption initiative for low-income households, with members of the Conference of Western Attorneys General and focuses on online safety for seniors, parents and children. [Multichannel]

Telcos tapping into Flytxt's AI-driven marketing automation software for customer satisfaction, profitability
[Fierce]

A report by IHS Markit found that 75% of the service provider respondents said that enhancing customer experience was their top digital transformation project, followed by automation (44%) and cloudification (38%). [Fierce]

The primary reason people are leaving cable is cost. The user experience issue is secondary. Exhibit A: the 5,000% increase in broadcast re-transmission licensing fees over the last 11 years. [Fierce]

Can the FTC Regulate Broadband? [NO]

Lead Gen tips by MOJO

Thursday, May 10, 2018

Forbearance Again

USTelecom (the mouthpiece for the ILECs) has petitioned the FCC for Forbearance on UNEs.



USTelecom pushes to End Unbundling (UNE access under the Telecom Act of 1996)

USTelecom Says Telecom Unbundling Regulations are Outmoded; Competitors Say They Need Those UNEs.

The UNEs are used to offer POTS, T1, PRI, any flavor of DSL and Ethernet over Copper. (This could be a gut punch to GTT that bought Global Capacity). This will affect so many consumers and businesses.

The small problem is that most CLECs have either pivoted or gone out of business (or been acquired). Not certain how many are left to fight this.

The USTelecom petition is HERE.

The comment period was just published by the FCC HERE.

WC Docket No. 18-141

Comments or Oppositions Due: June 7, 2018

Reply Comments Due: June 22, 2018

Comment here

Might be a good time to comment and join INCOMPAS to lobby for your UNE.

Wednesday, May 02, 2018

Fun Facts (Tidbits # 2472)


One-in-five Americans are now ‘smartphone only’ internet users at home, according to Pew Research.

About 20 percent of U.S. residents now use their smartphones and mobile data services exclusively for internet access. That is a seven point increase from the 13 percent who used mobile exclusively for internet access in 2015. [Gary Kim from the Pew Research]

Bundling like Triple-Play is about reducing churn (as well as increasing revenue per account). Gary Kim on AT&T churn.


Small Business just wants POTS! "An annual survey of small and mid-sized businesses conducted for Edgewater Networks of North American organizations seems to suggest that a majority of SMBs of all sizes still rely on TDM solutions for voice." [Gary Kim]

Facebook has upgraded its Workplace platform in an apparent bid to counter Slack in business accounts, Reuters suggests. True believers include Vonage, which launched its Vee chatbot for Workplace by Facebook.

CoreDial, a cloud services company that works entirely with small business MSPs, has reached the 300,000 seat milestone in the UCaaS market, via channele2e. The CEO of Coredial told me that they are past 300K and looking at the next milestone.

Cisco is buying AI firm Accompany for $270 million in cash and stock, but found out Rowan Trollope left to be CEO of Five9. So the BSFT strategy at Cisco will flounder for a while.

Verizon launched TechSure, tech support started at $10 per month. "Laptops, tablets, TVs, thermostats, security cameras, doorbells, light bulbs – these days, almost everything in the modern home is connected to the Internet. With that in mind, Verizon has launched TechSure to give Fios and High Speed Internet customers both the digital and physical protection they need for their increasingly digital lives."

Broward College has signed a $1.9 million managed IT services contract with CSPi. As part of this contract CSPi will design, deploy, integrate and manage a private cloud to support enterprise applications. CSPi will also deploy a new campus WLAN and NAC Solution forming a solid foundation needed for secure high-availability, scalability and growing demand to support IoT devices.

Improving the in-home Wi-Fi experience has become ‘table stakes’ in the competitive broadband marketplace.

SOFTWARE:

Netflow Monitoring with Elastic Stack or
Brave Browser, the privacy browser.






Thursday, April 26, 2018

News You Can Use (Tidbits #2471)


FYI... Last month the FCC recommended that carriers adopt a number of security measures to help block against hacking in the SS7 Signaling System 7. Read more here.

American Cities Are Fighting Big Business Over Wireless Internet, and They’re Losing via BLOOMBERG

"Re-declaring itself a “connectivity business focused on broadband,” Comcast reported the addition of 379,000 new high-speed internet users in the first quarter, with overall revenue up 10.7% to $22.8 billion, driven primarily by a hot NBCUniversal division," according to Fierce.

A technical alert jointly issued by the FBI, the U.S. Department of Homeland Security and the U.K.'s National Cyber Security Center warned that hackers linked to the Russian government have routinely compromised U.S. consumer and business network hardware... https://www.us-cert.gov/ncas/alerts/TA18-106A

In its 2018 Internet Health Report, the Mozilla Foundation cited consolidation of power as a concerning issue.


Have you looked at Cloudflare's DNS tool? via CNET


FiberLight and Mitel ... Gone

Fiberlight has finally done some kind of exit - but not in the way anyone thought. "Satellite communications company Globalstar is merging with metro fiber provider FiberLight. The deal will be worth roughly $1.65 billion. Investment firm Thermo Acquisitions, which controls both, pulled all the levers to make the deal happen," according to Fierce. "Jay Monroe controls Thermo and is the CEO of Globalstar. The merger is seen to be Thermo’s attempt to stabilize the business of Globalstar." Keeping it in the family. Ramblings has a deeper look at it HERE. The numbers? " In 2017, FiberLight generated adjusted EBITDA of $67M and had some $200M in net debt."

Just as Avaya exits bankruptcy and it looks like Mitel might have some fresh legs in the UC race, Mitel gets acquired. "Searchlight Capital Partners has acquired Hosted PBX provider Mitel for $2.0 billion in cash, including Mitel’s net debt. Mitel will become a privately held company." More here.

Meanwhile Cisco finally made a move since buying Broadsoft. Spark will merge with Webex to be Webex Teams (original name, right?) Then Broadsoft will add CC-One to its contact center package.


Friday, April 06, 2018

3 Headlines



U.S. Telcos Have Lost 87% of Voice Accounts in 18 Years

Can Independent ISPs Get 50% Market Share? "Can independent internet service providers (public or private) actually get 50-percent market share when competing against telcos and cable companies? Ting Internet believes so, but results from other firms suggest the level of competitor pricing really does matter."

Will Fixed Wireless Be a "Deploy at Scale" Choice for Telcos? TPX, Windstream and others have offered fixed wireless for years, but hardly at scale.

Bonus:

There was research that shows outsourced IT billing shrank 33% last year.