Microsoft rolls out Operator Connect, for voice services in Microsoft Teams. Don't forget that MS also offers CPaaS (dial-tone, SMS and more) via Azure Comms Platform.
Contact centers reported a 37% increase in demand during the pandemic via CP news. Explains Genesys having a good year: 800+ new customers during fiscal year 2021.
But no one had a better year than Zoom: Zoom saw total revenue grow 326 percent to $2.65bn. Apparently Zoom isn’t buying a CCaaS as they say they are happy with their partnerships with Five9, TalkDesk, Genesys and NICE.
Remote Workers and RAY BAUM’s Act: HERE. The FCC on Kari’s Law and RAY BAUM’S Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements (E-9-1-1)
Sonic Telecom Seeks Return of Cost-Based Unbundled Network Elements (HERE)
Is the next big #UCaaS trend employee monitoring and productivity products? @DaveMichels thinks so.
Fuze went Vertical. Fuze for Manufacturing is available in Essential and Contact Center licenses, starting at $50 per user monthly, as noted on the Fuze for Manufacturing website.