Tidbits from February 2021

Dialpad and T-Mobile are partnering up for biz comms. T-Mobile believes in the future of AI-powered cloud communications, and contributed to Dialpad’s Series E funding round in 2020. T-Mo also announced WFX, Home Office Internet - fixed 5G/4G broadband. 

 Microsoft rolls out Operator Connect, for voice services in Microsoft Teams. Don't forget that MS also offers CPaaS (dial-tone, SMS and more) via Azure Comms Platform. 

 Contact centers reported a 37% increase in demand during the pandemic via CP news. Explains Genesys having a good year: 800+ new customers during fiscal year 2021. 

 But no one had a better year than Zoom: Zoom saw total revenue grow 326 percent to $2.65bn. Apparently Zoom isn’t buying a CCaaS as they say they are happy with their partnerships with Five9, TalkDesk, Genesys and NICE. 

 Remote Workers and RAY BAUM’s Act: HERE. The  FCC on Kari’s Law and RAY BAUM’S Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements (E-9-1-1) 

 Sonic Telecom Seeks Return of Cost-Based Unbundled Network Elements (HERE) 

 Is the next big #UCaaS trend employee monitoring and productivity products? @DaveMichels thinks so.  

Fuze went Vertical. Fuze for Manufacturing is available in Essential and Contact Center licenses, starting at $50 per user monthly, as noted on the Fuze for Manufacturing website.