Monday, March 21, 2016

Big VoIP News

Ingram Micro bought NETXUSA last week. Ingram wanted the platform that NETXUSA uses to handle all the Polycom phones that they distribute for 1200 VoIP providers.

Meanwhile, China's HNA Group to buy Ingram Micro for $6 billion. Ingram has revenue of $46.5 Billion, but profit is about $256 Million with an M. Ingram has 21,700 employees. To add to its cloud business, Ingram acquired Odin from Parallels last year. It is a wild ride over there.

Dell Survey Reveals Challenges in Providing Unified Communications Capabilities for Remote Workers.
95 percent of IT respondents cite challenges in delivering a quality UC experience to remote workforce. 71 percent of organizations have increased UC investments to better support remote workers. However, many still experience adoption challenges. Training difficulties, quality of service issues and unexpected costs remain the top barriers to adoption.

"The global market for enterprise telephony and unified communications (UC) dropped 5% between 4Q2014 and 4Q2015, according to a new research note from IHS Technology. But the North American enterprise telecom and UC market was up 6%, researchers said. Total market revenue for 2015 amounted to $7.4 billion, researchers said." [telecompetitor]

Not everyone is moving to Hosted -- "Pure IP PBXs were another bright spot amidst the overall market decline. The only market segment to post a gain, pure IP PBX revenue rose 6% YoY in 2015." Yet "UC platform licenses grew 10 percent in 2015." [You can see more on this report at TReseller.]

This seems to be the biggest worry: Is Microsoft Becoming a Serious Cloud Telephony Player?

"This means that if only 10 or 20% of the O365 customers/subscribers move their telephony to Microsoft by the end of 2016, Microsoft will have a range of 10 to 20M subscribers to its telephony service at that time. Assuming those are all net new telephony cloud subscribers, Microsoft market share would be 33-50% of the cloud telephony market at that point – with minimal effort. If 50% of the new Microsoft cloud telephony subscribers move to O365 telephony from an existing cloud telephony service, Microsoft share will be even larger at 50%-66%."

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