Amdocs found (in a survey of 1,311 global SMBs) that 66% of SMBs found that cloud services are very important to their businesses, while 57% said their businesses are already making use of cloud-based services, like data backup. SMBs use on average 3 cloud vendors.
Most telling: 74% of respondents said they prefer to receive cloud-based services from their primary service provider, but 41% believe they can get better deals from independent cloud vendors." Also, "80% of respondents said they want to receive one bill for all the communication services they consume."
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