Tuesday, June 12, 2012

Now Everyone Can Sell Hosted PBX

The small business market is the largest segment in the US. There are 10M employers with 1 to 20 employees and 21M non-employers.

"Among the new cloud service delivery capabilities in Parallels Automation 5.4 is a suite of communications and collaboration features, including a full-featured virtual PBX enablement solution for delivering hosted BroadSoft BroadWorks PBX and hosted Microsoft® Lync™ services. These features are designed specifically to meet the growing demands of small and medium businesses (SMBs) for hosted PBX and other cloud applications. According to Parallels SMB Cloud Insights™, the market for hosted communications and collaboration services experienced a 75% year-over-year growth in 2012, reaching $2.5B and is expected to carry a 35% CAGR through 2014." [source = press release]

Now every hoster (or other service provider) can offer Broadsoft based Hosted PBX services to the small biz market via Apptix, Sipcom and Alteva. Also, 4SPA can be provisioned through Parallels too.

In addition, Ingram Micro is empowering VARs to offer all kinds of cloud services - a one stop shop for Hosted PBX, MS Exchange, RMM and more via the following vendors: Phttp://www.blogger.com/img/blank.gifarallels, Autotask, Intermedia.Net (Hosted PBX and Exchange), groupSpark, Kaseya, IBM, Rackspace, and VaultLogix.

I only mention this so that you get on this bandwagon before it is too late. It isn't too late yet because "according to Insight Research Corp., in early 2012, hosted PBX revenue might amount to about $500 million annually, expected to grow to about $1.2 billion by 2015." That is far less revenue than many had been predicting would be the case by now. "The hosted PBX/VoIP service providers had only garnered less than 4% of the small business lines (seats) as of year end 2010,” Insight Research says. Still time to get in the ball game.

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