"Do you know what your customers are doing online? With the Internet so crucial to marketing today, a clear picture of how your target customers use the Web is essential to success. A recent study by Nielsen, What Americans Do Online, offers some insights." [from here.]
"According to the survey, U.S. Internet users spend more than one-third (36%) of their time online communicating and networking, whether it’s by e-mail, instant messaging, social media or blogs."
Have you established a Tribe, a Community?
Do you stay in front of your current customers and prospects? How?
Have you listed your company on Local Search sites? Why not? It's free.
I won't even mention that your website isn't up-to-date because we have been over this. You are an Internet Company.