VZ was called before the new Maryland PSC on Customer Service issues. VZ can miss 20% of its customer service calls and be graded fine. But 5 out 6 months this year, VZ missed that mark. The answers from VZ were "I don't know why our service sucks." And when asked if the drive to turn up new triple-play and business customers means that the rank-and-file take it in the chin, VZ lawyer said absolutely not. The PSC Chair thinks otherwise.
Meanwhile, VZ is also getting some pressure from the Mass. PSC, according to the Biz Journal.
Apparently, VZ will need to spend some of it lobbying dollars on PR in MD and MS. VZ spent $420k for one federal lobbyist [source]