I came across this review of Packet8 in PCMag. Apparently the latest version comes with call rules and web conferencing. The reviewer would like to see "8x8 extends the UC capabilities by providing integration with Exchange 2010 and perhaps even social networking sites—it would be neat to see a caller's LinkedIn or Facebook page come up when a call comes in."
ADTRAN Teams with BroadSoft and Polycom on Hosted Services Delivery with Zero-Touch Provisioning. Complete and Highly Differentiated Hosted Communications Solution Kits for Service Providers. (see press release).
MegaPath, supposedly Broadsoft's first customer, finally rolled out Hosted PBX with a Cisco promotion. MegaPath began offing free Cisco SPA 303G phones when clients sign up for unlimited or global Hosted Voice. (Megapath is part of the Speakeasy-Covad roll up).
Broadsoft announced CAAS services at Connections 2010: "BroadSoft says BroadCloud will enable service providers to bring to market UC services including unified messaging, presence, videoconferencing, web collaboration and other popular unified communications features much more quickly than they could on their own." The push back is that service providers will be middle men in a long chain, likely without much profit. Also, most of these services - conferencing and UM - are handled already by the savvy providers.
GoogleVoice Extends Call Recording Capability to All Incoming Calls (see article here)