Tuesday, May 23, 2017
4 Good Lessons from 4 Reads
Google HR boss explains the only 2 ways to keep your best people from quitting:
1. The quality of the people they work with.
2. The feeling that the work they do is meaningful.
Tedious work doesn't require 100% or Imagination. Workers tune out.
Mission, Vision & Values Are Dead & Forgotten (Here's A Framework You Might Actually Remember). Purpose, Way and Impact: a three-stage rocket to clarity and growth.
Amazon did not kill the retail industry. They did it to itself with bad customer service.
Netflix did not kill Blockbuster. They did it to itself with ridiculous late fees.
Uber did not kill the taxi business. They did it to itself with limited the number of taxis and fare control.
Apple did not kill the music industry. They did it to itself by forcing people to buy full-length albums.
Airbnb did not kill the hotel industry. They did it to itself with limited availability and pricing options.
Technology by itself is not the real disruptor.
Being non-customer centric is the biggest threat to any business. [Linkedin]