Good read on Forbes about cloud comm for SMB, although I think the author may have a stake in Fusion. I like how they describe both RC and Fusion.
"It’s not only a cost cutter but a productivity booster for small and big companies alike. But its impact on small businesses is more meaningful. Cloud actually reduces, if not eliminates, the need for a company to own expensive hardware. And with most enterprises now using Cloud, they are gaining access to more applications." He forgot to say that SMB get access to enterprise-grade software that they couldn't afford before.
"with the “workforce becoming more distributed and mobile, the legacy of on-premises desktop PCs is dying", the RC CEO said. Besides mobile, flexible, scalable, remember to mention secure, reliable, local.