Lately there has been a lot of talk about UC, unified communications - that combination of components that allow companies to collaborate, communicate and fill an inbox.
ANPI has been putting out some good blog content including these 7 Pitfalls, Hosted Contact Center stats, and these UCaaS stats from analysts.
This article lists some good Q's to ask Prospects - like CAPEX or OPEX, Mr. Prospect? Any stringent compliance or security requirements? Do you need to deploy quickly or on a temporary basis? Do you want to integrate communications into your business workflow? Do you want a reliable system that is simple to maintain? Good Q's!
Looking at these 15 Trends in IT for 2015, you see that Hybrid solutions will win and that IT staff is being lapped by the tech available to consumers (read: employees).
Dell got in the game with "Dell Unified Communications Command Suite (UCCS), the platform aims to help organizations gain better insights into their UC investments while also breaking down employee adoption barriers..... Dell said its UC Command Suite is the market’s only solution to offer both analytics and diagnostics across Microsoft's Exchange and Lync platforms."
Sprint is partnering with companies on its Complete Collaboration suite with Lync. [see here]
Does Microsoft offer a PBX? Unified messaging expert Richard Luckett explains how Microsoft Lync Server acts as a PBX replacement in this post (registration required).
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