That said, I was asked to do some CSR (customer service rep) and Technician soft selling training. So here it is.
Do you want fries with that?
Do you have customer service reps that could use some training on how to upsell or cross-sell on calls? I originally did this training for an ILEC in 2010. Register your people today for less than $25! For an hour webinar filled with tips for upselling and cross-selling for CSR's on
Training includes a worksheet (in PDF) and the ability to watch the playback for a month.
For technicians, we will have a soft selling webinar on Wed., August 6, 2014 @ Noon Eastern.
If you want more customized training, just contact the office at 813-963-5884. Thank you.
Please no speakerphones or cellphones. It causes too much interference on the bridge.