"2010 Fourth Quarter Inquiries. During the fourth quarter of 2010, the overall number of inquiries for the top four reported inquiry categories increased by more than 84% from the number received and processed by CGB during the previous quarter, from 17,782 during the third quarter of 2010, to 32,894. The number of Cable and Satellite Services inquiries decreased by nearly 26%, from 2,614 to 1,922. Inquiries regarding Billing and Rates Issues constituted more than 53% of the inquiries in this category during the fourth quarter. .... Wireless Telecommunications inquiries notably increased by more than 450%, from 3,282 to 18,311, with a substantial number of fourth quarter inquiries, related to Bill Shock (15,263). Wireline Telecommunications inquiries decreased more by than 6%, from 8,396 to 7,878, with Telephone Consumer Protection Act (TCPA) matters constituting more than 60% of the fourth quarter inquiries in this category.
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