Friday, August 27, 2010

Customer Service is Marketing

This is an excerpt of slides from my sales training for customer service reps. In the training, I go over the following concepts for either technicians or customer service reps:

  1. Marketing is Every Time You Touch a Customer or Prospect
  2. How to Soft Sell
  3. What is Upselling
  4. What is a Customer.

Webinar on Customer Service is Marketing on Friday, Sept. 10 at Noon ET. Register now!

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