This from the Channel Insider:
"Dell rolled out its direct managed services offering, available today, and targeted it at small businesses. Dell says Dell-certified managed services providers and resellers can also offer the service to end customers. Non-Dell solution providers say the service doesn't pose a competitive threat, but could erode the price of managed services."
Managed services is one of the last high margin businesses left. Telcos have tried it with little luck. It will be interesting to see how Dell does. Will the resources be American or off-shored? Did you miss the boat by not offering managed services?