Starting in April, any accounts that fall out of contract will no longer receive a commission from Embarq. So agents will need to stay on top of contract re-casting. It reminded me that I need to do a better job of it --- and also to remind you guys to stay on top of contract terms.
Are you using CRM? You should be using CRM any way to track your sales activity as well as when contracts renew. And Zoho has up to 3 users free, plus Zoho Business is free too. Let me know if you are giving it a shot.