Thursday, December 11, 2008

Hardware ROI

There is plenty of talk about subsidized cell phones and payment defaults that leave the carrier with bad debt, no phone, no customer, and an unpaid subsidy. Then I read where Vonage and its ilk are having issues as well. Although the ATA is just $35, shipping, handling, turn up, porting numbers, and bad debt on their razor-thin margins are hurting VoIP Providers as well.

So if you are providing an Edgewater or an IAD or a Router or a PBX or Handsets or a Radio or a Subscriber unit or CPE of some kind, what is your ROI? How long must the customer be with you for the customer to be profitable?

I have to run. More on this later.

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