The whole idea about working ON your business instead of IN it centers around the concept that IF you have Systems in place, you get repeatable activities and less fires to fight. In 2007, many clients asked about provisioning systems. They had reached the scale, where manually handling each order was unwieldy. trouble ticket systems because they weren't properly tracking help desk. In some, there was a disconnect between ordering and billing. In other words, people were installed but didn't bill for 6 months to 2 years! Oops! Lost revenue.
In Pamela Slim's blog, Escape from a Cubicle Nation, she writes:
With flawless systems, clearly defined roles and excellent communication, the business would survive, improve and eventually thrive. ... So that is what he did, with the help from his staff. The process took a long time, but by rigorously examining and documenting every step of every key process in their business, they were able to make leaps and bounds in efficiency. Providing better service, they raised their rates. Retention improved, and training new employees was much easier.
You should even have systems in your personal life to get some time back. (Golden marketing rule: People will pay for to get Time back! Convenience stores are about time, convenience, and a surcharge to deliver those). In the interest of said systems, Google Tasks transform email into task.