How many of you have a Ticketing system in place?
Freeside is an open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, etc. I met Ivan when he came to the I4AA ISP Expo in Tampa in Dec. 2005. Now I see him at all the shows. He needs to get back to work because the WISP scuttlebutt is that he is slow to respond. Mac Dearman has a consulting firm called Maximum Tech where Freeside developer Jeremy Davis works.
PowerCode is a proprietary system for ISP billing, CRM, and operations software.
"Ticketish is a simple web-based system for managing help tickets. With an emphasis on more benefit, and less mess, Ticketish is perfect for small to medium-sized teams who need something that will get the job done and get out of the way." Ran across it tonight.