Monday, October 01, 2007

Telco Concierge: One Idea Used

Back in January, I mentioned the idea of a Computer Concierge:

Offer to be the Computer Concierge, the Data Curator, the Go-To-Guy. If you could offer a maintenance contract to cover all IT and telecom services with one phone call, you could capture some high revenue clients.

Well, I knew that telco execs read my stuff, but Qwest actually implemented the idea. (article here). It's a sad day when the ILEC's become innovative - and CLEC's and Independent Service Providers are not.

This isn't 1998 or 2000 or 2003. It's 2007. The only way to thrive is to embrace change. If not, meet Irrelevant - he will be your friend.

UPDATE: Seth Godin writes about large corporations being beaten by smaller, flexible start-ups. Is that you? Flexible? Making changes?

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