TelecomWeb has a summary of a study done on Managed Services. It seems to me that the study was about Hosted Voice.
- Businesses are typically considering Hosted Voice applications at a slightly higher rate than Hosted IP PBX, indicating that enterprise-wide applications are valued over wholesale system replacements – most likely an indicator of migration considerations.
- Potential Hosted solution buyers are motivated primarily by TCO and other cost factors, indicating a requirement for Hosted solution sellers to make this the center piece of sales activities, but other “care-abouts”, such as predictable expenses and reduced data center requirements require equal emphasis.
- In the U.S. market, there is a correlation between business decision makers’ consideration of a Hosted Voice Solution and the existence of a hosted business applications subscription (e.g., payroll, sales force, human resource, etc.) which may become part of Hosted Voice Solution Service Provider discovery and sales activities and it may hold potential for new partnering arrangements.