- Make it your own;
- Everything matters;
- Surprise and delight;
- Embrace resistance; and
- Leave your mark.
It's more than giving thema title. It involves giving them the ability to interact with customers. During that interaction, the customer can then become a sneezer. The customer goes from being satisfied to being loyal. (As Gitomer says: Do you want a loyal wife or a satisfied wife?)
No comments:
Post a Comment