Critical Customer Service Skills

John Moore at Brand Autopsy has a post about Exceeding Customer Expectations, a book by Kirk Kazanjian based on the operating principles of Enterprise Rent-A-Car about Customer Service. Here are the Critical Customer Service Skills:

1. A passion for taking care of customers.
2. A willingness to be flexible.
3. A work ethic based on dedication to the company and its mission.
4. An eagerness to learn a new business and work their way up.
5. Self-motivation and goal-orientation.
6. Persuasive sales skills.
7. Excellent communication skills.
8. Leadership ability.

How do you find employees like this? Be on the look-out constantly. Collect resumes. Acquire referrals from clients, vendors, and especially employees. (Does your website have a career page?)