Tuesday, September 12, 2006

Complaint # 1: Cell Phone Companies

"According to the Better Business Bureau, cell phone companies drew 30,483 consumer complaints last year to become the top-ranked industry for grievances. The most common complaints: inaccurate bills, inadequate customer service, and deceptive contract terms. Cell phone companies were the subject of more complaints than such perennially unpopular businesses as car dealerships, hotels, retail outlets, and insurance companies, BBB statistics show." There are also a few lawsuits over the frivolous, unwanted, and undetermined fees. Funny, consumers hate their telco but buy from them any way! I wonder why. Could it be that there isn't much competition? And most people only have one choice? How about a campaign that says: Honest, dependable, local Internet service?

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