I'm reading Tom Evlinson (one of Isen's former AT&T buddies) about how consultants killed AT&T. (It is a
great read if you have the time). I'd read how Consultants helped kill AT&T before, but this version is more personal. Evslin also gives lessons learned from AT&T, like about
Vertical Integration versus
Horizontal Integration.
Vertical Integration is a monopoly idea about owning the whole network and selling retail. Horizontal means selling the same product to many markets, like
Ice Cream.
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