While this is an interesting cartoon from Gapingvoid, the post that goes with it is even better. Who knows what empowerment means? But as the leader of your business, do you give your employees the permission to do their best work? Do they know that they can take some initiative? Are you encouraging that by recognizing it and rewarding it (even in a small way)?
Harvard Biz Review has a lengthy article about how to empower employees. You want your employees to feel a part of IT, not just a cog in the wheel. If you take care of the employees, they take care of the customers and magic happens.