"Writing in the Harvard Business Review, Lou Solomon reports that 69% of managers are uncomfortable communicating with their employees." Despite Unified Comms or Workplace as a Service or Slack coupled with email, text and phone calls, communication is NOT occurring well.
"Culture defeats strategy, every time." Pay attention to culture. Pay attention to interactions between employees, managers, teams, departments. I have seen many rifts between sales and practically every other department. And rifts between support and other departments. It isn't healthy.
"We know how to measure typing speed. We have a lot more trouble measuring passion or commitment."