The stats on customer service in this infographic are eye opening about customer service.
89% of consumers stop doing business with bad customer service.
42% of employees have no idea how to solve a customer's problem due to broken processes or disconnected systems.
More than half - 55% - of customers would pay MORE for a better customer experience.
We see this in video conferencing, managed IT and other areas, where customers pay for white glove service.
What do I mean by White Glove service? You make the technology invisible to the end user. Not nearly enough service providers can do that - or even focus on that.