Cbeyond finally rolled out a Hosted PBX service on its Broadsoft softswitch. You could almost hear a sigh of relief from Gaithersburg , MD.
The most interesting Broadsoft servcie is VZ's VCE which integrates with Google Apps. See some details here.
EarthLink is doing some good PR work by sending out small business case studies to the newswire, like this one about a gelato shop during super storm Sandy. Nice way to show DR/BC.
Smart Business mag has an interesting read on the history of VoIP for SMB. Might make for a newsletter story for you.
It's all about MOBILE.
To share with your customers: the FCC tips for smartphone security.
The WHIR has an article about couponing (web hosting coupons specifically, but it applies to any service actually). Why coupon? "you give a customer access to your product at a discount, in the hopes of creating a loyal, profitable customer in the long term."