Gary Kim has a detailed look at VZ's new Tech Support program (here)
Need more evidence that the historic demarcation between wide area networks and premises networks is gone? Verizon Communications has launched an "Expert Care" service plans that offer 24 by 7, in-depth technical support for computer software and hardware problems, as well as repair or replacement coverage for computers, TVs and telephone equipment.
Read the rest of the detail here.
Time for you to start thinking about Value Adds like this as well. It raises the ARPU $10 per month for stuff you are doing for free. At least put it in your advertising as "Included not like those guys who charge for it."