AARP versus Telcos

Florida AG, AARP Take Aim At Phone Service

TALLAHASSEE, FL - Attorney General Bill McCollum, Florida Public Counsel J.R. Kelly and AARP today filed comments with the Public Service Commission (PSC) objecting to the proposed abolishment of service quality rules for local phone companies, including Verizon, AT&T and Embarq.
"Phones often serve as lifelines, particularly for our senior citizens, and phone companies should be required to abide by these standards of service quality,” said McCollum. “If there is a problem with the quality of service being provided, the answer is certainly not lowering the bar or eliminating it altogether."
The document filed demonstrates that Verizon, Embarq and AT&T have repeatedly failed to comply with the service quality standards which they are seeking to abolish. Verizon and other companies argued last month that the service quality rules were no longer necessary because of competition in the industry.

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